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Online Casino UAE FAQ
Welcome to our page that covers the most frequently asked questions posed to our customer service teams. Each one has been curated to help answer the most asked question we encounter on a daily basis. Please note however that if you require additional or more detailed information than that which we provide here, you may contact our call center at any time.
FAQ in the UAE, Bahrain, Jordan, Kuwait, Qatar and Saudi Arabia
Q: How can I verify my account?
A: You will need to follow the following verification steps below:
- Step 1: Provide a photo of your ID card and a photo of the bank card used for the deposit. A selfie is not required.
- Step 2: Take a selfie with the bank card used for the deposit. Ensure the first 6 and last 4 digits, your name, and expiration date are visible. Also, include a selfie with your ID card.
- Step 3: Take a sheet of paper and write: "I made a deposit at YYY Casino website" with today's date. Place your bank card under the statement, take a photo, and upload it as a selfie.
A: How will I know if my casino account is verified?
Q: You will receive a notification that your account has been successfully verified, and you will be able to freely access it. If you'd like to add another bank card, please provide a photo of it to enable withdrawal functionality.
FAQ for Casino Players in Egypt ONLY
Q: How can I make a casino deposit in Egypt?
A: You can safely deposit into your personal casino account using either Cryptocurrencies or Electronic Wallets.
Q: What are the casino account withdrawal processes and casino withdrawal limits in Egypt?
A: That all depends on the banking option you are using, but it works out as follows:
Electronic wallets:
- Minimum withdrawal amount is 500. Withdrawals below this amount are not allowed and the maximum amount is 15000
Cryptocurrencies:
- TRC20 wallet: Minimum withdrawal is $20.
- ERC20 wallet: Minimum withdrawal is $50.
Please note that the withdrawal process may take between 1 and 3 days.
Q:What do I need to verify my casino account in Egypt?
A: Please provide the following:
- A photo of your ID card (front and back).
- A selfie with your ID card.
General Casino FAQs
Q: Do you offer free casino betting bonuses?
A: Yes you do! In fact, we offer the best casino bonuses around, including:
- MuchBetter Deposits: Receive a 10% bonus.
- Cryptocurrency Deposits: Receive a 10% bonus.
An Important Notice: You need to select the bonus within 2 seconds from the available bonuses on the website.
Q: What is the First Deposit Bonus?
A: We offer a generous 100% match bonus up to $2200, regardless of your deposit method. For example, if you deposit $500, you'll receive an additional $500 as a bonus. It is important to note that this bonus is applicable only to your first deposit.
Q: What casino account deposit methods are available to use?
A: Our available deposit methods include the following safe and secure casino banking options:
- Visa
- Mastercard
- MuchBetter app
- Cryptocurrencies
- Voucherry
- CashtoCode
Q: What are the withdrawal processes and limits?
A: This is banking option dependant, which is as follows:
- MuchBetter: Minimum withdrawal amount is $500. Withdrawals below this amount are not allowed and the maximum amount is $10000
- Cryptocurrencies: The TRC20 wallet has a minimum withdrawal of $20 and the ERC20 wallet has a minimum withdrawal of $50.
Please Note! The withdrawal process may take between 1 and 3 days.
Q: How can I check the status of my withdrawal?
A: Your withdrawal request would have been received and needs approval from the Finance Department. This process may take between 24 and 72 hours, and we thank you for your understanding.
